New offer for users of the S námi plans
Calls to neighbouring countries at CZK 6.99 per minute
Prague, 27 January 2014 – T-Mobile has prepared a new offer of international calls for users of the latest S námi (“With Us”) plans. The offer has been simplified as much as possible – out of the existing twelve zones, only three will remain (and one for satellites networks), which will facilitate customers’ orientation within the plans. At the same time, calling rates to neighbouring countries will be reduced, allowing customers to make calls at CZK 6.99 per minute. The offer will be launched on 1 February 2014.
“Customer satisfaction is our priority. Therefore we firmly believe that simplification and price reduction of international calls within the new S námi plans will be beneficial for them,” says Milan Hába, Vice President Category and Products, adding: “When calling to neighbouring countries, customers will save up to CZK 15 per minute, with calls to Slovakia up to CZK 7.50 per minute.”
The operator’s statistical data clearly show that the three most popular destinations for international calls across all segments are Slovakia, Germany and Poland. This service is used annually by nearly 900,000 unique customers. The longest calls are made to Vietnam, Moldavia, Azerbaijan, Japan and the United States. The most enthusiastic user of calls abroad among residential customers made international calls in the aggregate length of 19 hours in a single month. The operator monthly registers 251,839 customers calling abroad on average.
Overview of zones for the new s námi plans
| Zone | Per-minute rate | Country |
| Neighbouring countries | CZK 6.99 | Slovakia, Germany, Poland, Austria |
| Europe | CZK 12 | Albania, Andorra, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Gibraltar, Guadeloupe, Ireland, Iceland, Italy, Kosovo, Cyprus, Liechtenstein, Lithuania, Latvia, Luxembourg, Hungary, Macedonia, Malta, Martinique, Monaco, Moldavia, Netherlands, Norway, Portugal, Reunion, Romania, Russia, Greece, San Marino, Slovenia, United Kingdom, Serbia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican |
| Other countries | CZK 30 | The rest of the world |
| Satellite networks | CZK 200 | Inmarsat B, Inmarsat M, Iridium (8817, 8818), Maritime Comm. Inmarsat A, Inmarsat Aero, Inmarsat M4, Iridium (8816) |
Note: The rates include VAT.
The change concerns approximately 700,000 customers. For the sake of simplification and easy orientation, the operator has prepared one comprehensive price list; customers will no longer be able to use the I-Call service. Customers affected by the change will receive a notification in their Statement of Services.
The new offer applies only to the new S námi tariff plans (S námi v síti /“With Us in the Network”/, S námi v síti+ /“With Us in the Network+”/, S námi síť nesíť /“With Us Regardless of the Network”/, S námi bez hranic /“With Us without Borders”/, S námi bez hranic+ /“With Us without Borders+”/, including their variants for business customers and without the fixed-term commitment). For all the other tariff plans and prepaid Twist card users, the existing classification into 12 zones, including the rates, remains valid.
More information is available here.