T-MOBILE TO SWITCH TO NEW CRM SYSTEM THE LAST WEEKEND IN OCTOBER

Prague, 13 October 2014 – An update and adjustment of T-Mobile’s systems is scheduled to take place from 8:00 pm on Friday, 24 October 2014, until the morning on Monday, 27 October 2014. These measures are related to the first wave of the transition to the new customer relationship management system (CRM). This is a fundamental and necessary technological change that will help improve customer-service processes and will facilitate the implementation of new services. The operator is informing its customers of the necessary shutdown of certain services in advance and apologises for any inconvenience caused as a result.

T-Mobile’s existing services, including calls, text messages and data services, will continue to be available without limitations. However, during the shutdown it will unfortunately not be possible to accept and implement customer requests, such as activation of new services or changes to service settings, including through the My T-Mobile self-service platform. The Customer Centre will be open, but also with limited operation. The Customer Centre assistants will be able to provide only basic information and process only basic requests, such as card blocking due to loss or theft. The shutdown will also affect Kaktus customers and clients using the services of virtual operators in the T-Mobile network (GTS, Mobil.cz, RWE mobil and PRE mobil).

The operator is therefore requesting that customers change their service settings in advance or activate the services they wish to use in the period between 24 and 27 October, particularly national or roaming data bundles and voice add-ons.


 
About the Company

T-Mobile Czech Republic, a member of the international telecommunications group Deutsche Telekom, is with its more than 6.2 million customers the number-one operator in the Czech market. T-Mobile is an integrated operator: in addition to converged telecommunications services, it offers TV and comprehensive ICT solutions. It provides outstanding services in the high-speed network, which was proved repeatedly by benchmark testing performed by umlaut (former P3) with Best-in-Test seal.

T-Mobile Czech Republic places emphasis on taking a responsible approach to the environment and society. It adheres to fair business practices, helps beneficial applications and services to see the light of day, supports non-profit organizations, small businesses and individuals, and lends a helping hand whenever crisis situations arise. The company’s employees serve as volunteers in many places across the entire Czech Republic.

More information about the company is available at www.t-mobile.cz, www.t-press.cz (the portal for journalists), www.t-mobile.cz/pomahame (information on the company’s CSR activities) and www.rozjezdy.cz (T-Mobile Takeoffs of the Year – a program to support small businesses).

Contact details of the press unit: press@t-press.cz.